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FAQs
The following applies to watches with WATER RESIST or WATER RESISTANT marked on the back cover.
“WATER RESIST” or “WATER RESISTANT” models
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- Do not use your watch for scuba diving or other types of diving that requires air tanks.
• Watches that do not have WATER RESIST or WATER RESISTANT marked on the back cover are not protected against the effects of sweat. Avoid using such a watch under conditions where it will be exposed to large amounts of sweat or moisture, or to direct splashing with water.
• Even if a watch is water resistant, note the usage precautions described below. Such types of use reduce water resistance performance and can cause fogging of the glass.
– Do not operate the crown or buttons while your watch is submersed in water or wet.
– Avoid wearing your watch while in the bath.
– Do not wear your watch while in a heated swimming pool, sauna, or any other high temperature/high humidity environment.
– Do not wear your watch while washing your hands or face, while doing housework, or while performing any other task that involves soaps or detergents.
• After submersion in seawater, use plain water to rinse all salt and dirt from your watch.
• To maintain water resistance, have the gaskets of your watch replaced periodically (about once every two or three years).
• A trained technician will inspect your watch for proper water resistance whenever you have its battery replaced. Battery replacement requires the use of special tools. Always request battery replacement from your original retailer or from an authorized CASIO service center.
• Some water-resistant watches come with fashionable leather bands. Avoid swimming, washing, or any other activity that causes direct exposure of a leather band to water.
• Your water-resistant watch has been tested in accordance with International Organization for Standardization regulations.
“AIR DIVER’S 200M” or “DIVER’S WATCH 200M” models
• A diver’s watch is designed to withstand pressure up to 200 meters. Do not wear this watch at depths greater than the depth marked on it. It can be worn while skin diving, scuba diving, etc. Do not use a diver’s watch for deep diving (diving with a gas mixture) or at a depth greater than that indicated.
• The buttons of your watch can be operated while submerged. Do not operate the crown while the watch is submerged.
• After submersion in seawater, use plain water to rinse all salt and dirt from your watch.
• To maintain water resistance, be sure to have the gaskets of your watch replaced regularly (once every two years).
• A trained technician will inspect your watch for proper water resistance whenever you have its battery replaced. Battery replacement requires the use of special tools. Always request battery replacement from your original retailer or from an authorized CASIO service center.
• Your diver’s watch has been tested in accordance with International Organization for Standardization regulations.
Remember that you wear your watch next to your skin, just like a piece of clothing. To ensure your watch performs at the level for which it is designed, keep it clean by frequently wiping with a soft cloth to keep your watch and band free of dirt, sweat, water and other foreign matter.
• Whenever your watch is exposed to sea water or mud, rinse it off with clean fresh water.
• For a metal band or a resin band with metal parts, use a soft toothbrush or similar tool to scrub the band with a weak solution of water and a mild neutral detergent, or with soapy water. Next, rinse with water to remove all remaining detergent and then wipe dry with a soft absorbent cloth. When washing the band, wrap the watch case with kitchen plastic wrap so it does not come into contact with the detergent or soap.
• For a resin band, wash with water and then wipe dry with a soft cloth. Note that sometimes a smudge like pattern may appear on the surface of a resin band. This will not have any effect on your skin or clothing. Wipe with a cloth to remove the smudge pattern.
• Clean water and sweat from a leather band by wiping with a soft cloth.
• Not operating a watch crown, buttons, or rotary bezel could lead to later problems with their operation. Periodically rotate the crown and rotary bezel, and press buttons to maintain proper operation.
• Whenever your watch is exposed to sea water or mud, rinse it off with clean fresh water.
• For a metal band or a resin band with metal parts, use a soft toothbrush or similar tool to scrub the band with a weak solution of water and a mild neutral detergent, or with soapy water. Next, rinse with water to remove all remaining detergent and then wipe dry with a soft absorbent cloth. When washing the band, wrap the watch case with kitchen plastic wrap so it does not come into contact with the detergent or soap.
• For a resin band, wash with water and then wipe dry with a soft cloth. Note that sometimes a smudge like pattern may appear on the surface of a resin band. This will not have any effect on your skin or clothing. Wipe with a cloth to remove the smudge pattern.
• Clean water and sweat from a leather band by wiping with a soft cloth.
• Not operating a watch crown, buttons, or rotary bezel could lead to later problems with their operation. Periodically rotate the crown and rotary bezel, and press buttons to maintain proper operation.
The inside surface of the watch glass may fog when the watch is exposed to a sudden drop in temperature. No problem is indicated if the fogging clears up relatively quickly. Sudden and extreme temperature changes (such as coming into an air conditioned room in the summer and standing close to an air conditioner outlet, or leaving a heated room in the winter and allowing your watch to come into contact with snow) can cause it to take longer for glass fogging to clear up. If glass fogging does not clear up or if you notice moisture inside of the glass, immediately stop using your watch and take it to your original retailer or to an authorized CASIO service center.
If you do not plan to use your watch for a long time, thoroughly wipe it free of all dirt, sweat, and moisture, and store it in a cool, dry place.
Do not allow your watch to come into contact with thinner, gasoline, solvents, oils, or fats, or with any cleaners, adhesives, paints, medicines, or cosmetics that contain such ingredients. Doing so can cause discoloration of or damage to the resin case, resin band, leather, and other parts.
Leave battery replacement up to authorized CASIO service center.
• Have the batteries replaced only with the type specified in the User’s Guide. Use of a different battery type can cause malfunction.
• When replacing the batteries, also request a check for proper water resistance.
• Ornamental resin components may become worn, cracked, or bent over time when subjected to normal daily use. Note that if cracking or any other abnormality indicating possible damage is noticed in a watch submitted for battery replacement, your watch will be returned with an explanation of the abnormality, without the requested servicing being performed.
• Have the batteries replaced only with the type specified in the User’s Guide. Use of a different battery type can cause malfunction.
• When replacing the batteries, also request a check for proper water resistance.
• Ornamental resin components may become worn, cracked, or bent over time when subjected to normal daily use. Note that if cracking or any other abnormality indicating possible damage is noticed in a watch submitted for battery replacement, your watch will be returned with an explanation of the abnormality, without the requested servicing being performed.
Never leave your watch on the dashboard of a car, near a heater, or in any other location that is subject to very high temperatures. Do not leave your watch where it will be exposed to very low temperatures. Temperature extremes can cause your watch to lose or gain time, to stop, or otherwise malfunction.
• Leaving your watch in an area hotter than +60°C for long periods can lead to problems with its LCD. The LCD may become difficult to read at temperatures lower than 0°C and greater than +40°C.
• Leaving your watch in an area hotter than +60°C for long periods can lead to problems with its LCD. The LCD may become difficult to read at temperatures lower than 0°C and greater than +40°C.
Your watch is designed to withstand impact incurred during normal daily use and during light activity such as playing catch, tennis, etc. Dropping your watch or otherwise subjecting it to strong impact, however, can lead to malfunction. Note that watches with shock-resistant designs (G-SHOCK, Baby-G, G-ms) can be worn while operating a chain saw or engaging in other activities that generate strong vibration, or while engaging in strenuous sports activities (motocross, etc.)
It depends on the model of your watch. Look at the back cover of your watch and find the three- or four-digit "module number". Next, click here for information about approximate required charging times for each module.
When connecting via Bluetooth, set the phone and watch to the following settings.
Phone
- Turn ON Bluetooth. (Turn Airplane Mode OFF)
- Set the location information services to the following.
[For iOS]
(1) Phone location information services: ON
(2) App location information usage permission: Always permitted
[For Android]
(1) Phone location information services: ON (high accuracy)
(2) App location information usage permission: ON
- Turn OFF power saving mode.
- Turn OFF developer options. (Android only)
- Select “Remove animations” under “Accessibility” in OS settings. Confirm the ”Remove animations" is OFF. (Android 9 only)
Touch the app icon for a longer time. ? Tap "App info". ? Tap "FORCE STOP" and then restart the app. - Clear app cache.
Watch· If the stopwatch or timer is running, stop it.
